GFS Design System — Customer Portal

00 Customer Portal External-Facing Customer Self-Service Interface

GFS DESIGN SYSTEM v10.0

Customer Portal

External-facing self-service portal for GFS customers. Order entry, shipment tracking, invoice management, spec sheets, rebate tracking, and account management — all in a clean, branded interface designed for non-technical users.

10 SECTIONS EXTERNAL-FACING FROSTY WELCOME MOBILE-RESPONSIVE

SECTION INDEX

01 Login 02 Dashboard 03 Catalog 04 Order Entry 05 Tracking 06 Invoices 07 Specs & COAs 08 RMA / Claims 09 Rebate 10 Settings

01 Login Screen Branded authentication with Frosty welcome

Remember my account

          (877) 728-5550 · globalfoodsolutions.co
        

■ Login uses token-based auth via SuiteCommerce. SSL-encrypted. Session timeout: 30 minutes idle.

02 Customer Dashboard Welcome banner, account summary, quick actions

GFS CUSTOMER PORTAL

Powered by Global Food Solutions

Help

FM

FreshMart Distribution

ACCT-FM-00142

Balance Due

$42,950

Credit Limit

$250,000

Credit Available

$207,050

Last Order

05/16/2026

QUICK ACTIONS

New Order

Track Delivery

View Invoices

Reorder Last

Recent Orders

Order #	Date	Items	Total	Status
SO-26-05-0418	05/16/2026	12 items	$24,200	IN TRANSIT
SO-26-05-0391	05/12/2026	8 items	$18,750	DELIVERED
SO-26-05-0364	05/05/2026	15 items	$31,400	DELIVERED

■ Dashboard is the default landing page after login. Frosty greeting rotates contextually based on order status.

03 Product Catalog Searchable product grid with customer-specific pricing

GFS CUSTOMER PORTAL

Product Catalog

Cart (3)

FM

FreshMart Distribution

ACCT-FM-00142

SHOWING 6 OF 42 PRODUCTS · YOUR PRICING

[ BARREL CHEDDAR 40LB ]

Barrel Cheddar 40lb Block

SKU: BC-40-BONG · Bongards

$72.00 / unit

IN STOCK

[ MOZZARELLA BLOCK 20LB ]

Mozzarella Block 20lb

SKU: MZ-20-GFS · GFS Brand

$50.00 / unit

IN STOCK

[ PROVOLONE SLICED 5LB ]

Provolone Sliced 5lb

SKU: PV-05-GFS · GFS Brand

$18.50 / unit

IN STOCK

[ SWISS WHEEL 25LB ]

Swiss Wheel 25lb

SKU: SW-25-GFS · GFS Brand

$62.00 / unit

LOW STOCK

[ CREAM CHEESE 3LB ]

Cream Cheese 3lb Loaf

SKU: CC-03-GFS · GFS Brand

$8.40 / unit

IN STOCK

[ PEPPER JACK 10LB ]

Pepper Jack Block 10lb

SKU: PJ-10-GFS · GFS Brand

$34.00 / unit

OUT OF STOCK

1 2 3 ... 7

■ Pricing is customer-specific, pulled from NetSuite price levels. Availability badges update in real-time from inventory.

04 Order Entry Cart view with quantity adjustment, delivery scheduling, and submission

Your Cart — 3 Items

BC-40

Barrel Cheddar 40lb Block

SKU: BC-40-BONG · $72.00/unit · Bongards

$5,760.00

MZ-20

Mozzarella Block 20lb

SKU: MZ-20-GFS · $50.00/unit · GFS Brand

$2,000.00

PV-05

Provolone Sliced 5lb

SKU: PV-05-GFS · $18.50/unit · GFS Brand

$444.00

DELIVERY DETAILS

Requested Delivery Date

Shipping Address

PO Number

Special Instructions

Order will be confirmed by your GFS rep within 2 hours.

Credit available: $207,050 · This order: $8,204.00

Subtotal: $8,204.00

Freight: TBD

$8,204.00

■ Orders create Sales Orders in NetSuite. Credit check runs automatically. Rep confirmation within 2 hours.

05 Order Tracking Active orders with status timeline, tracking details, and driver info

SO-26-05-0418 — In Transit

Carrier: GFS Fleet R04 · Driver: James Rivera · ETA: Today, 11:30 AM

IN TRANSIT

1

Order Placed

Order received and confirmed by Michael Levine

05/16/2026 · 09:14 AM

2

Processing

Items picked and packed at Edgewood, NY warehouse

05/16/2026 · 02:30 PM

3

Shipped

Loaded on GFS Fleet R04. Tracking: GFS-R04-20260517

05/17/2026 · 06:00 AM

4

Out for Delivery

Driver en route. Current temp: 36.4F (OK). 2 stops before yours.

05/19/2026 · ETA 11:30 AM

5

Delivered

Awaiting delivery confirmation

ORDER ITEMS

Item	SKU	Qty	Unit Price	Total
Barrel Cheddar 40lb Block	BC-40-BONG	80	$72.00	$5,760.00
Mozzarella Block 20lb	MZ-20-GFS	40	$50.00	$2,000.00
Provolone Sliced 5lb	PV-05-GFS	24	$18.50	$444.00

SO-26-05-0391 — Delivered

Delivered 05/14/2026 at 10:45 AM · Signed by: R. Thompson

DELIVERED

■ Real-time tracking via GFS fleet GPS. Temperature monitoring for cold chain compliance. Touch-optimized for mobile.

06 Invoices & Statements Invoice list, PDF download, payment history, and online payment link

ACCOUNT AGING SUMMARY

Current

$24,200

1 invoice

1-30 Days

$18,750

1 invoice

31-60 Days

$0

Clear

Total Due

$42,950

2 invoices

Invoices

Invoice #	Date	Due Date	Order #	Amount	Status
INV-26-05-0418	05/16/2026	06/15/2026	SO-26-05-0418	$24,200	OPEN
INV-26-05-0391	05/12/2026	06/11/2026	SO-26-05-0391	$18,750	OPEN
INV-26-05-0364	05/05/2026	06/04/2026	SO-26-05-0364	$31,400	PAID
INV-26-04-0341	04/28/2026	05/28/2026	SO-26-04-0341	$27,600	PAID

Payment History

Payment #	Date	Method	Invoice(s)	Amount
PMT-26-05-0201	05/15/2026	ACH / EFT	INV-26-05-0364	$31,400
PMT-26-05-0189	05/08/2026	ACH / EFT	INV-26-04-0341	$27,600

Pay Online

Make a payment securely via ACH or credit card

■ Invoices are synced from NetSuite in real-time. PDF downloads include line items, tax, and freight. Statement of account available as PDF.

07 Spec Sheets & COAs Product document library, NFP panels, allergen declarations, COA downloads

Product Document Library

Product	Document	Updated
Barrel Cheddar 40lb	Spec Sheet	05/01/2026
Barrel Cheddar 40lb	Nutrition Facts (NFP)	05/01/2026
Barrel Cheddar 40lb	Allergen Declaration	05/01/2026
Barrel Cheddar 40lb	COA — Lot 2026-05-14	05/14/2026
Mozzarella Block 20lb	Spec Sheet	04/15/2026
Mozzarella Block 20lb	Allergen Declaration	04/15/2026
Provolone Sliced 5lb	Spec Sheet	03/20/2026

NFP Preview

Nutrition Facts

Serving Size 1 oz (28g)

Calories110

Total Fat9g

Saturated Fat5g

Cholesterol30mg

Sodium180mg

Total Carb.0g

Protein7g

CONTAINS: MILK

ALLERGEN SUMMARY

MILK NO EGGS NO SOY NO WHEAT NO NUTS

■ COAs are per-lot. NFP panels follow 21 CFR 101. Allergen declarations per FALCPA. All documents downloadable as PDF.

08 RMA / Claims Submit return requests, upload photos, track claim status

Submit New Claim

Order / Invoice #

Affected Product

Quantity Affected

Reason

Description

Resolution Preference

Credit Memo Replacement Shipment

Upload photos of the issue

JPEG, PNG up to 10MB each. Max 5 files.

Claim History

Claim #	Date	Product	Type	Status
RMA-26-05-012	05/10/2026	Swiss Wheel 25lb	CREDIT	RESOLVED
RMA-26-04-008	04/22/2026	Cream Cheese 3lb	REPLACE	RESOLVED
RMA-26-04-003	04/08/2026	Mozzarella 20lb	CREDIT	RESOLVED

CLAIM SLA

Claims are reviewed within 24 hours. Credits issued within 3 business days. Replacement shipments dispatched within 48 hours of approval.

■ Claims create RMA records in NetSuite. Photo evidence stored via SuiteAttach. Auto-notification to quality team.

09 Rebate Program Good Eats rebate tier tracker, qualifying volume, projected payout

Tier Progress — Q2 2026

Qualifying Volume MTD $156,000

              $0
              $200K (Tier 3)
            

TIER STRUCTURE

TIER 1 $0 – $75,000 1.0% EARNED

TIER 2 $75,001 – $150,000 2.0% EARNED

TIER 3 $150,001 – $200,000 3.0% CURRENT

TIER 4 $200,001+ 4.0% $44K to go

Rebate History

Quarter	Volume	Tier	Payout	Status
Q2 2026	$156,000	Tier 3	$4,680*	IN PROGRESS
Q1 2026	$189,400	Tier 3	$5,682	PAID
Q4 2025	$212,000	Tier 4	$8,480	PAID
Q3 2025	$168,200	Tier 3	$5,046	PAID

          * Projected. Final payout calculated at quarter-end.
        

■ Good Eats rebate tiers recalculate quarterly. Payouts issued as credit memos in NetSuite within 30 days of quarter-end.

10 Account Settings Contact info, shipping addresses, billing preferences, notifications, user management

Contact Information

Company Name

Primary Contact

Title

Email

Phone

AP Contact

AP Email

Shipping Addresses

PRIMARY

450 Commerce Blvd

Ronkonkoma, NY 11779

Dock 3 · Mon-Fri 6AM-4PM

WAREHOUSE

1200 Industrial Ave

Hauppauge, NY 11788

Dock 1 · Mon-Fri 7AM-3PM

Notification Preferences

Order confirmation emails EMAIL

Shipment tracking updates EMAIL + SMS

Invoice and payment notifications EMAIL

Product availability alerts EMAIL

Rebate program updates EMAIL

Portal Users

Name	Email	Role	Status
Robert Thompson	rthompson@freshmart.com	Admin	ACTIVE
Maria Gonzalez	mgonzalez@freshmart.com	AP / Invoices	ACTIVE
James Chen	jchen@freshmart.com	Ordering Only	ACTIVE

Portal Access Roles

Admin — Full access to all portal features, user management

AP / Invoices — Invoice viewing, statement downloads, payment submission

Ordering Only — Product catalog, cart, order submission (no financials)

All roles — Cannot view GFS internal data, other customer data, or cost/margin info

[R]

Customer portal is fully responsive. Order tracking and product catalog are touch-optimized for mobile use. Cart and checkout work on tablet. Settings are desktop-optimized.

■ Account changes sync to NetSuite customer record. User invitations require admin approval. Password resets via email.