GFS Design System — NY Pretzel Program

00 NY Pretzel Program Customer Program Dashboard for NY Pretzel Co.

GFS DESIGN SYSTEM v10.0

NY Pretzel Program

Dedicated program dashboard for managing the NY Pretzel account — orders, deliveries, custom product specifications, quality tracking, pricing, and program-specific KPIs. Full lifecycle management from order to delivery to invoice.

12 SECTIONS CUSTOMER PROGRAM CME-LINKED PRICING QUALITY TRACKING

SECTION INDEX

01 Dashboard 02 Customer Profile 03 Product Lineup 04 Order Management 05 Delivery Tracker 06 Pricing & Contract 07 Quality & Specs 08 Billing & AR 09 Communication Log 10 Program Analytics 11 Forecast & Planning 12 Program Settings

Active SKUs

8

In program

Weekly Volume

6,400 lbs

+4.2% vs avg

Revenue MTD

$86,240

+11.4% vs LY

On-Time %

97.2%

Above 95% target

Fill Rate

99.1%

Target: 98%

Margin

24.6%

+1.2pp vs plan

01 Program Dashboard Key program KPIs, customer health score, and program snapshot

GFS NY PRETZEL PROGRAM

Customer Program Management

Help

ML

Michael Levine

ACCOUNT MGR

Active SKUs

8

In program

Weekly Volume

6.4K

+4.2% vs avg

Revenue MTD

$86.2K

+11.4% vs LY

On-Time %

97.2%

Above target

Fill Rate

99.1%

Target: 98%

Margin

24.6%

+1.2pp vs plan

Customer Health Score

History

92

Excellent — Strong Growth

Order Consistency

95

Payment

98

Growth

88

Quality

87

Program Snapshot

Account Since	March 2022
Contract Expires	Dec 31, 2026
Annual Revenue (LY)	$892,400
Delivery Frequency	3x/week
Locations Served	6 stores + 1 commissary
Payment Terms	Net 30
Last Complaint	Feb 14, 2026
Next Review	Jun 15, 2026

■ Health score is a composite of order consistency (30%), payment behavior (25%), growth trend (25%), and quality compliance (20%). Updated weekly.

02 Customer Profile NY Pretzel company info, contacts, locations, and contract details

Company Information

Edit

NY Pretzel Co.

NS CUSTOMER #4218 · ACCT-NYP-001

Legal NameNew York Pretzel Company, LLC

EINXX-XXX4218

HQ Address412 W 42nd St, New York, NY 10036

Phone(212) 555-8274

Websitenypretzel.com

IndustryQSR / Bakery

Account SinceMarch 2022

Annual Spend$892,400 (2025)

Payment TermsNet 30

Credit Limit$150,000

Sales TerritoryNYC Metro

Key Contacts

+ Add Contact

Sarah Chen

PURCHASING MANAGER (PRIMARY BUYER)

sarah@nypretzel.com
(212) 555-8274 x201
Best: Tue-Thu, 9AM-3PM

Marcus Williams

RECEIVING / COMMISSARY MGR

marcus@nypretzel.com
(212) 555-8274 x305
Dock hours: 5AM-11AM

Lisa Park

ACCOUNTS PAYABLE

ap@nypretzel.com
(212) 555-8274 x102
Invoices: ap@nypretzel.com

Locations

Location	Type	Delivery
Commissary (LIC)	Production	Mon/Wed/Fri
Times Square	Store	via Commissary
Penn Station	Store	via Commissary
Grand Central	Store	via Commissary
Union Square	Store	via Commissary
Brooklyn Heights	Store	via Commissary
Williamsburg	Store	via Commissary

■ All deliveries to commissary in Long Island City. NY Pretzel distributes to stores internally. Commissary dock open 5:00 AM - 11:00 AM, Mon/Wed/Fri delivery schedule.

03 Product Lineup Items specific to the NY Pretzel program with custom specs and pricing

NY Pretzel Program Items

+ Request New ItemExport

SKU	Product	Use	Pack Size	Price/Unit	Weekly Avg	Rev MTD	Status
NYP-MOZ-SHRED	Mozzarella LMPS Shredded	Pretzel filling, pizza pretzels	4 x 5lb bags	$22.80	2,400 lbs	$27,360	ACTIVE
NYP-CHD-SAUCE	Cheddar Cheese Sauce	Dipping sauce, pretzel dogs	6 x #10 cans	$48.60	1,200 lbs	$19,440	ACTIVE
NYP-CC-SPREAD	Cream Cheese Spread	Sweet pretzel filling, schmear	6 x 3lb tubs	$36.00	900 lbs	$12,960	ACTIVE
NYP-JAL-CHD	Jalapeno Cheddar Blend	Jalapeno pretzel stuffed	4 x 5lb bags	$26.40	600 lbs	$7,920	ACTIVE
NYP-PRV-SLC	Provolone Sliced (.75oz)	Pretzel sandwiches	4 x 2.5lb pks	$32.00	500 lbs	$8,000	ACTIVE
NYP-SWS-SLC	Swiss Sliced (.75oz)	Pretzel sandwiches	4 x 2.5lb pks	$34.50	400 lbs	$6,900	ACTIVE
NYP-PARM-GRAT	Parmesan Grated	Garlic parm pretzel topping	4 x 1lb bags	$18.80	200 lbs	$1,880	ACTIVE
NYP-BTR-UNSLT	Butter Unsalted AA	Pretzel wash, baking	36 x 1lb (cs)	$108.00	200 lbs	$1,780	ACTIVE

PROGRAM NOTES: NYP items use custom pack sizes requested by commissary operations. Mozzarella is the anchor item (38% of program revenue). Jalapeno cheddar blend is a custom formulation exclusive to NY Pretzel. All items require kosher certification per contract.

■ Product lineup reviewed quarterly with Sarah Chen. Custom SKU prefix NYP- denotes program-specific items. Pricing updated per contract formula.

04 Order Management Order history, standing orders, and delivery preferences

Standing Weekly Order Template

ACTIVEEdit Template

SKU	Product	Mon Qty	Wed Qty	Fri Qty	Weekly Total	Weekly $
NYP-MOZ-SHRED	Mozzarella LMPS Shredded	40 cs	40 cs	40 cs	120 cs / 2,400 lbs	$2,736
NYP-CHD-SAUCE	Cheddar Cheese Sauce	10 cs	10 cs	10 cs	30 cs / 1,200 lbs	$1,458
NYP-CC-SPREAD	Cream Cheese Spread	8 cs	8 cs	9 cs	25 cs / 900 lbs	$900
NYP-JAL-CHD	Jalapeno Cheddar Blend	4 cs	4 cs	4 cs	12 cs / 600 lbs	$317
NYP-PRV-SLC	Provolone Sliced	3 cs	4 cs	3 cs	10 cs / 500 lbs	$320
	Weekly Total				197 cs / 5,600 lbs	$5,731

Recent Orders

All Orders+ New Order

Order #	Date	Items	Total	Delivery	Status
SO-2026-4218	May 19	6 items (Mon delivery)	$1,924.40	May 19 (Today)	DELIVERED
SO-2026-4215	May 16	5 items (Fri delivery)	$1,812.80	May 16	DELIVERED
SO-2026-4211	May 14	6 items (Wed delivery)	$1,980.20	May 14	DELIVERED
SO-2026-4208	May 12	6 items (Mon delivery)	$1,924.40	May 12	DELIVERED
SO-2026-4221	May 19	6 items (Wed delivery)	$1,980.20	May 21	SCHEDULED
SO-2026-4224	May 19	5 items (Fri delivery)	$1,812.80	May 23	SCHEDULED

DELIVERY INSTRUCTIONS: Commissary dock at 34-18 Northern Blvd, Long Island City, NY 11101. Dock open 5:00 AM - 11:00 AM. Ask for Marcus Williams. Pallet jack required. Temp-controlled product must be 36-41F at delivery. Call (212) 555-8274 x305 if dock is full.

■ Standing orders auto-generate as NetSuite sales orders every Friday for the following week. Modifications accepted until 24 hours before delivery. Special instructions field for holiday/event adjustments.

05 Delivery Tracker Delivery map, route info, confirmation log, and temperature compliance

On-Time Rate (YTD)

97.2%

70 of 72 deliveries

Avg Delivery Time

6:42 AM

Target: before 8:00 AM

Temp Compliance

100%

All within 36-41F

Fill Rate

99.1%

1 short in 72 deliveries

Delivery Confirmation Log — May 2026

Download Log

Date	Order	Route	Driver	Arrival	Temp (F)	Received By	Status
May 19	SO-4218	RT-NYC-A	R. Gonzalez	6:38 AM	38.2F	Marcus W.	ON-TIME
May 16	SO-4215	RT-NYC-A	R. Gonzalez	6:52 AM	37.8F	Marcus W.	ON-TIME
May 14	SO-4211	RT-NYC-A	T. Nguyen	7:15 AM	39.1F	Marcus W.	ON-TIME
May 12	SO-4208	RT-NYC-A	R. Gonzalez	6:28 AM	37.5F	Marcus W.	ON-TIME
May 9	SO-4205	RT-NYC-A	R. Gonzalez	6:44 AM	38.6F	J. Rivera (sub)	ON-TIME
May 7	SO-4201	RT-NYC-A	T. Nguyen	6:55 AM	38.9F	Marcus W.	ON-TIME
May 5	SO-4198	RT-NYC-B	K. Johnson	8:12 AM	39.4F	Marcus W.	LATE (+12m)
May 2	SO-4194	RT-NYC-A	R. Gonzalez	6:31 AM	37.2F	Marcus W.	ON-TIME

Route Information

Primary RouteRT-NYC-A (Mon/Wed/Fri)

Depart Heartland4:30 AM

Est. Arrival LIC6:30 - 7:00 AM

Stop SequenceStop 2 of 6

Primary DriverR. Gonzalez

TruckGFS-R14 (Reefer)

Delivery Performance Trend

Jan

Feb

Mar

Apr

May

On-time delivery % by month (target: 95%)

■ Delivery confirmation captured via driver mobile app (scan + temp reading + photo). Late deliveries auto-escalate to account manager. Temp readings from TempTale logger.

06 Pricing & Contract Contracted pricing, CME-linked formula, volume commitments, margin analysis

Contract Summary

ACTIVE

Contract IDGFS-NYP-2026-001

TermJan 1, 2026 - Dec 31, 2026

Pricing ModelCME Block + Adder

Price ReviewWeekly (every Monday)

Volume Commitment280,000 lbs / year

Volume YTD124,800 lbs (44.6% of annual)

Auto-RenewYes, 90-day notice

VOLUME COMMITMENT PACE

              124,800 lbs280,000 lbs target
            

Pricing Formula

CME History

NATURAL CHEESE ITEMS:
Price = CME Block Avg (trailing week) + $0.22/lb adder
PROCESSED / SAUCE ITEMS:
Price = Fixed quarterly + CPI adjustment

CME Block (May 12-16)$1.8425/lb

GFS Adder+$0.22/lb

Effective Price$2.0625/lb

Next Price UpdateMay 26, 2026

Price Adjustment History (Natural Cheese)

Week	CME Block Avg	Adder	Effective $/lb	Change	Est. Weekly Impact
May 12-16	$1.8425	$0.22	$2.0625	-$0.018	-$86
May 5-9	$1.8605	$0.22	$2.0805	+$0.032	+$154
Apr 28-May 2	$1.8285	$0.22	$2.0485	-$0.008	-$38
Apr 21-25	$1.8365	$0.22	$2.0565	+$0.014	+$67

Program Margin Analysis

Revenue MTD

$86,240

COGS MTD

$65,025

Gross Margin

$21,215

Margin %

24.6%

■ CME Block average sourced from daily CME settle prices. Adder covers freight, handling, and margin. Sauce/processed items on fixed quarterly pricing to reduce volatility for customer.

07 Quality & Specs Product specifications, COA tracking, complaint log, and quality score

NY Pretzel Cheese Specifications

Specification	Mozzarella	Cheddar Sauce	Cream Cheese
Moisture %	47-49%	42-44%	55-57%
Fat (dry basis)	43-46%	48-50%	33-35%
Salt %	1.5-1.8%	1.8-2.2%	0.8-1.0%
pH	5.1-5.4	5.5-5.8	4.4-4.7
Melt Char.	High stretch	Pourable	N/A
Shelf Life	180 days	365 days	120 days
Kosher	OU-D	OU-D	OU-D

Recent COA Results

All COAs

Lot #	Product	Date	Result
L2605-A12	Mozz Shredded	May 16	PASS
L2605-B08	Cheddar Sauce	May 14	PASS
L2605-C04	Cream Cheese	May 12	PASS
L2604-A28	Mozz Shredded	May 9	PASS
L2604-D14	Jalap. Cheddar	May 7	PASS
L2604-A22	Mozz Shredded	May 5	PASS

Complaint Log

+ Log Complaint

ID	Date	Product	Issue	Lot	Resolution	Status
CMP-042	Feb 14	Mozz Shredded	Slight browning in shred, customer flagged color variance	L2602-A08	Lot replaced + credit issued ($456). Root cause: oven temp at supplier.	RESOLVED
CMP-038	Nov 22	Cheddar Sauce	Viscosity slightly thicker than spec on 2 cans	L2511-B14	Credit for 2 cans. Supplier adjusted production parameters.	RESOLVED

Quality Score Trend

Q1'25

Q2'25

Q3'25

Q4'25

Q1'26

Q2'26

Score = 100 - (complaints x 5) - (COA fails x 10). Current: 96/100. Only 2 complaints in last 6 months.

■ Specifications agreed with Sarah Chen at program inception. COAs generated per lot by supplier and stored in NetSuite. Quality score reviewed at quarterly business reviews.

08 Billing & AR Invoice history, open balance, payment tracking, and statement generation

Open Balance

$12,480

3 open invoices

Avg Days to Pay

26

Under 30-day terms

Credit Available

$137.5K

of $150K limit

YTD Payments

$362.4K

All on time

Invoice History

Generate StatementAll Invoices

Invoice #	Date	Order	Amount	Due Date	Paid	Status
INV-26-1842	May 19	SO-4218	$1,924.40	Jun 18	—	OPEN
INV-26-1838	May 16	SO-4215	$1,812.80	Jun 15	—	OPEN
INV-26-1835	May 14	SO-4211	$1,980.20	Jun 13	—	OPEN
INV-26-1831	May 12	SO-4208	$1,924.40	Jun 11	—	OPEN
INV-26-1828	May 9	SO-4205	$1,812.80	Jun 8	$1,812.80	PAID
INV-26-1824	May 7	SO-4201	$1,980.20	Jun 6	$1,980.20	PAID
INV-26-1820	May 5	SO-4198	$1,924.40	Jun 4	$1,924.40	PAID
INV-26-1817	May 2	SO-4194	$1,812.80	Jun 1	$1,812.80	PAID

Aging Summary

Current

$7,641.80

1-30 Days

$4,838.20

31-60 Days

$0

61-90 Days

$0

90+ Days

$0

■ Invoices auto-generate from fulfilled sales orders. Payments received via ACH (primary) or check. Lisa Park (AP) prefers email invoices to ap@nypretzel.com. No aging issues on this account.

09 Communication Log All interactions with NY Pretzel: emails, calls, visits, and resolutions

Recent Communications

+ Log EntryFilter

EMAIL May 19, 2026 — 10:15 AM

Sent weekly price update to Sarah Chen. CME Block down $0.018/lb this week. Updated pricing reflected in Wednesday/Friday orders. Sarah confirmed receipt.

By: Michael Levine

CALL May 15, 2026 — 2:30 PM

Call with Sarah Chen re: summer menu planning. NY Pretzel adding a "Pretzel Caprese" item for June launch. Needs fresh mozzarella sliced — exploring adding NYP-MOZ-FRESH to program. Sending samples next week.

By: Michael Levine

VISIT May 8, 2026 — 9:00 AM

On-site visit to LIC commissary. Toured production floor with Marcus Williams. Discussed storage layout optimization for cheese receiving. Pretzel production running 6AM-4PM, 6 days/week. Observed strong throughput. Dock area clean and organized.

By: Michael Levine

EMAIL May 5, 2026 — 8:45 AM

Late delivery notification sent to Sarah and Marcus (SO-4198 arrived 8:12 AM, 12 min past window). Driver K. Johnson reported bridge traffic delay. Apologized and confirmed reassignment to primary driver R. Gonzalez for all future deliveries.

By: Michael Levine

CALL Apr 28, 2026 — 3:00 PM

Quarterly business review with Sarah Chen and Lisa Park. Reviewed Q1 performance: volume up 8%, quality score 96, on-time 97.2%. Discussed Q3 volume forecast (expect +12% for summer tourist season). Contract renewal confirmed for 2027 pending standard terms.

By: Michael Levine

EMAIL Apr 22, 2026 — 11:00 AM

Sent updated COA batch for April lots (L2604-A22, L2604-B08, L2604-C04). All within spec. Sarah confirmed receipt and filed with QA department.

By: Michael Levine

■ Communication log entries are stored in NetSuite as CRM activities linked to customer #4218. All entries tagged with program code NYP for filtering. Email threads auto-captured via BCC to crm@GlobalFoodSolutions.co.

10 Program Analytics NY Pretzel vs other programs, growth trends, product mix, and profitability

Monthly Revenue Trend

12 MonthYTD

Jan

Feb

Mar

Apr

May*

          * May projected at $110,400
          |
          YTD: $374,880
          |
          Annual pace: $898,000 (+0.6% vs LY)
        

NY Pretzel vs Program Peers

Program	Rev MTD	Margin	Health
NY Pretzel	$86,240	24.6%	92
Metro Bakery Group	$124,600	22.1%	88
Queens Kitchen Supply	$68,400	26.8%	85
Harbor Catering	$52,200	28.4%	90
Brooklyn Bites	$41,800	23.2%	78

Product Mix (% of Revenue)

Mozzarella Shredded31.7%

Cheddar Sauce22.5%

Cream Cheese Spread15.0%

Provolone Sliced9.3%

Jalapeno Cheddar9.2%

Swiss + Parm + Butter12.3%

Seasonal Volume Pattern (lbs/week)

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Peak: June-August (tourist season, +40-60% vs winter). Secondary peak: November-December (holiday market pretzels).

■ Analytics compare NY Pretzel against top 5 program customers. Health scores are composites. Seasonal pattern based on 3-year historical average.

11 Forecast & Planning Demand forecast, seasonal adjustments, inventory planning, and lead times

Demand Forecast — Next 8 Weeks

AdjustExport

Week	Period	Seasonal Factor	Forecast (lbs)	vs Baseline	Est. Revenue	Confidence
W22	May 26-30	1.05x	6,720	+5%	$14,112	HIGH
W23	Jun 2-6	1.12x	7,168	+12%	$15,053	HIGH
W24	Jun 9-13	1.20x	7,680	+20%	$16,128	HIGH
W25	Jun 16-20	1.28x	8,192	+28%	$17,203	MEDIUM
W26	Jun 23-27	1.35x	8,640	+35%	$18,144	MEDIUM
W27	Jun 30-Jul 4	1.45x	9,280	+45%	$19,488	MEDIUM
W28	Jul 7-11	1.50x	9,600	+50%	$20,160	LOW
W29	Jul 14-18	1.50x	9,600	+50%	$20,160	LOW

Inventory Planning — NYP Items

Product	Current Stock	Weeks On Hand	Action
Mozz Shredded	14,400 lbs	6.0 wks	OK
Cheddar Sauce	8,400 lbs	7.0 wks	OK
Cream Cheese	4,800 lbs	5.3 wks	OK
Jalap. Cheddar	2,400 lbs	4.0 wks	ORDER SOON
Provolone Slc	2,800 lbs	5.6 wks	OK
Swiss Sliced	2,000 lbs	5.0 wks	OK

Lead Time Management

Mozzarella (supplier)5 business days

Cheddar Sauce (supplier)10 business days

Cream Cheese (supplier)7 business days

Jalapeno Cheddar (custom)14 business days

Provolone/Swiss (supplier)5 business days

SUMMER PREP: Jalapeno Cheddar has longest lead time (14 days). Must place PO by June 2 to ensure summer peak coverage. Recommending 20% safety stock buffer for June-August.

■ Forecast model: 3-year seasonal average x current year growth factor. Confidence degrades beyond 4 weeks. Sarah Chen confirms summer volume increase aligns with their internal projections (call Apr 28).

12 Program Settings Program configuration, notification preferences, and access control

Program Config

PROGRAM CODE: NYP

NS CUSTOMER: #4218

PRICING TIER: CME Block + Adder

DELIVERY ROUTE: RT-NYC-A

DELIVERY DAYS: Mon / Wed / Fri

STANDING ORDER: Active

QBR FREQUENCY: Quarterly

Notifications

Weekly price update email

Delivery confirmation alert

Late delivery escalation

Invoice sent notification

Quality alert (COA fail)

Payment received

Low inventory alert

Program Team

Name	Role
Michael Levine	Account Manager
R. Gonzalez	Primary Driver
Carlos Reyes	Warehouse Lead
QA Team	Quality Oversight

■ Program settings sync to NetSuite custom record type GFS_PROGRAM. Changes require account manager approval. Notification preferences stored per-user in CRM preferences.